Terms of Service

1. Acceptance of Terms

By accessing or using Somni Labs services, including our website, software platform, and professional services, you agree to be bound by these Terms of Service and our Privacy Policy.

2. Services Provided

Somni Labs provides:

• Software platform licenses for smart home automation components
• Professional installation and configuration services
• Ongoing technical support and maintenance
• Custom component development services

3. Remote Access and VPN Services

By agreeing to support services, you consent to:

• Installation of secure VPN software (WireGuard or similar) on your Home Assistant system
• Remote access to your Home Assistant instance for troubleshooting purposes only
• Access limited to Home Assistant configuration, logs, and system diagnostics
• All remote sessions logged and conducted only with your explicit permission

You retain the right to:

• Request disconnection of remote access at any time
• Monitor all remote access sessions through your Home Assistant logs
• Revoke VPN access permanently while maintaining other support services

4. Software Licenses

Somni component software licenses are perpetual and non-transferable. You may use the software on a single Home Assistant installation. Redistribution, resale, or commercial use outside your personal residence is prohibited.

5. Professional Installation Services

Installation estimates are non-binding until a written proposal is signed. Final pricing may vary based on site conditions, device compatibility, and scope changes. Some installations may require permits or landlord approval at customer's expense.

For rental properties, customer is responsible for obtaining necessary approvals before installation. Somni Labs is not liable for any lease violations or property modifications.

6. DIY Software Support

DIY software licenses include documentation and community support. Customer is responsible for installation, configuration, and troubleshooting. Professional support services are available separately.

7. Payment Terms

Software licenses require full payment before delivery. Professional services require a deposit with remaining balance due upon completion of each phase. Subscription support services are billed monthly in advance.

8. Warranty and Support

Professional installations include a 30-day configuration warranty. Software is provided "as-is" with community support. Paid support plans include response time guarantees as specified in your service agreement.

9. Privacy and Data

We prioritize local processing and minimal cloud dependencies. When providing remote support, we may access system logs and configuration files necessary for troubleshooting. We do not access personal data, media files, or unrelated device information.

10. Limitation of Liability

Somni Labs' liability is limited to the amount paid for services. We are not responsible for property damage, data loss, or consequential damages. Customer maintains responsibility for backup and recovery procedures.

11. Third-Party Integrations

Our platform integrates with third-party services (Home Assistant, device manufacturers, cloud APIs). We are not responsible for third-party service availability, changes, or data handling practices.

12. Termination

Either party may terminate support services with 30 days notice. Software licenses remain valid after termination. Upon termination, all remote access will be immediately revoked.

13. Contact Information

For questions about these terms or to request remote access disconnection, contact:gerardo.palacios@somni-labs.io