FULLY MANAGED SERVICE
Professional Smart Home.
We Handle Everything.
We install, manage, and maintain your smart home infrastructure. You get professional automation without spending weekends debugging integrations or reading forums.
Chicagoland | Now accepting clients for Q1 2026
Why DIY Smart Homes Fall Short
DIY Smart Home
- -You research devices and hope they work together
- -You handle all setup and configuration
- -Your data goes to cloud vendors
- -When it breaks, you troubleshoot alone
- -Updates break automations randomly
- -Limited integration between brands
Somni Managed Service
- +We design a system with devices that work together
- +We handle all setup, configuration, maintenance
- +Your data stays on hardware you own
- +We respond to alerts and fix issues
- +We test updates before deploying them
- +Everything integrates seamlessly
Why Enterprise Systems Lock You In
Control4 and Savant offer professional automation, but at a steep cost—and we don't just mean the price tag.
Control4 / Savant
- -Dealer required for any changes ($100-150/hr)
- -$1,500-5,000/year in service calls just to maintain
- -Proprietary protocols that only work with their ecosystem
- -Your data lives on their cloud servers
- -Want to leave? Hardware may be stranded or stop working
- -$25,000-100,000+ typical installation cost
"If you want a dealer install system, expect that you will always be a hostage to a dealer." — AVS Forum user
Somni Labs
- +You have full access to make changes yourself, or we help
- +Annual Care Plans from $500/year cover alerts, updates, and support
- +Open standards (Zigbee, Z-Wave, Matter, MQTT)
- +Your data stays on hardware you own in your home
- +Want to leave? Take everything—any engineer can maintain it
- +$5,000-15,000 typical total cost (1/5th the price)
Professional results without the professional hostage situation.
| Control4 | Savant | Somni | |
|---|---|---|---|
| Add a new device | Dealer required | Dealer required | You can, or we help |
| Change a setting | $149 software or dealer | Dealer only | Anytime, yourself |
| Your data location | Their cloud | Their cloud | Your hardware |
| Annual service costs | $1,500+ typical | $2,500+ reported | $0 beyond plan |
| If you want to leave | Hardware stranded | System may stop | Take everything |
Enterprise-grade automation without enterprise-grade lock-in. Your home, your data, your choice.
How It Works
Three simple steps to professional smart home automation.
We Assess
We visit your property, understand your needs, and design a system that fits your situation and budget.
We Install
We set up the hardware, configure all devices, test everything, and train you on the dashboards and apps.
We Manage
Your system alerts us when something needs attention. We handle updates, fix issues, and make changes when you need them. You just enjoy it.
Access Your Home, Your Way
Control your smart home from any device. Choose what works for you.
At Home
Control everything from your phone, tablet, or computer while you're on your home network.
- + Works even when your internet is down
- + Fast response, no cloud delay
- + Always included, no extra cost
From Anywhere
OptionalAccess your dashboards securely from anywhere—check on your home while traveling or at work.
- + Secure connection, no open ports
- + Works on any device with a browser
- + Add anytime if you need it later
SEE IT IN ACTION
Your Control Center
Custom dashboards built for how you actually use your home. Control everything from one place.
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Main Dashboard
At-a-glance view of your entire home: climate, lights, locks, and energy usage.
Private Cloud Access
Secure login portal for remote access. Your data stays on your hardware.
Automated Alerts
Real-time logs, event tracking, and detailed system analytics.
Access Control
User management, access policies, and authentication for your entire system.
Dashboards are customized to your specific devices and preferences during onboarding.
What You Get
We install, configure, and manage everything. You get professional dashboards and controls without the technical burden.
Smart Home Automation
- + Smart locks with access codes
- + Thermostats with intelligent scheduling
- + Automated lighting and scenes
- + Leak detection with instant alerts
- + Energy monitoring dashboards
Dashboard & Control
- + Custom Home Assistant dashboards
- + iOS and Android mobile apps
- + Voice control (optional)
- + Works at home, even without internet
- + Remote access from anywhere (optional)
Fully Managed Service
- + We install and configure everything
- + Automated alerts and maintenance
- + Automatic updates (tested first)
- + Response times by tier (same-day to 48hr)
- + Direct access to Somni Labs team
What Does "Fully Managed" Actually Mean?
Here's exactly what we handle so you don't have to:
Automated Health Alerts
Your system sends automated alerts for device disconnections, automation failures, and system errors. Most issues are fixed before you notice.
Proactive Updates
We test updates in our environment first, then deploy them to your system. No more "update broke my automations."
Remote Troubleshooting
When something needs attention, we diagnose and fix it remotely. On-site visits only when truly necessary.
Backups & Recovery
Automated backups of your configuration and data. If hardware fails, we restore everything to a new device.
Configuration Changes
Want to add a new automation or adjust how something works? Contact us and we'll make the change for you.
Security Patches
We keep your system secure with regular patches and vulnerability monitoring. You don't need to track CVEs.
Bottom line: You use the apps. We handle everything else.
What Counts as a "Modification"?
Simple rule: If the code already exists, adjustments are free. If new code is required, it's a modification.
Always Free
- • Adjusting existing automation settings
- • Changing schedules, thresholds, timing
- • Tweaking brightness, temperature, delays
- • Software updates & security patches
- • Bug fixes & troubleshooting
- • System monitoring & optimization
Counts as a Modification
- • Creating new automations from scratch
- • Adding device types not yet integrated
- • Custom logic requiring new code
- • Bespoke requests & integrations
- • Major dashboard redesigns
Each tier includes a set number of modifications per year. See pricing for details.
Additional Features for Multi-Unit Properties
Own a 2-4 unit building? We configure the same system with additional features for property management, including tenant tracking, automated rent collection, and integrated building automation.
Access Management
Grant temporary codes to contractors, cleaners, or maintenance staff. Codes auto-expire.
Entry Logging
Every entry is logged with timestamp and user identity. Full accountability for your property.
Multi-Unit Dashboard
See all units at a glance. Monitor sensors, track issues, and manage everything from one view.
Simple Pricing
Somni Home
Houses, townhomes, condos
+ equipment (quoted)
Annual Care from $500/year or pay-as-you-go
Somni Multi
2-4 unit properties
+ equipment (quoted)
Annual Care from $800/year or pay-as-you-go
See property management features →You own all the hardware.* No lock-in. Cancel anytime and keep everything.
* Year 1 hardware covered by manufacturer warranty. Year 2+ replacements at cost (~$200-400).
See Detailed PricingSERVICE COMMITMENTS
What You Can Expect From Us
Clear commitments, no fine print. Here's exactly what we guarantee.
Response Times
Response time = when we acknowledge and begin working on your issue. Resolution time varies by complexity.
| Severity | Example | Response |
|---|---|---|
| Critical | System offline, all automations down, security compromised | Within 2 hours (any day) |
| Urgent | Single device failure, one automation broken, lock malfunction | Within 4-8 hours |
| Normal | Configuration change, new automation request, general questions | Within 24-48 hours |
| Low | Feature requests, optimization suggestions, cosmetic changes | Within 72 hours |
These times apply to all service tiers. Priority Care customers also get direct phone/text access for faster initial contact.
Emergency Procedures
Lock Failure / Locked Out
Call or text immediately. We attempt remote unlock first (usually works). If hardware failure, we coordinate emergency locksmith and cover reasonable costs for same-day resolution. Replacement lock ordered immediately.
System Offline
Our monitoring detects outages within 5 minutes. We attempt remote restart automatically. If that fails, you're notified and we begin diagnostics. Hardware failure = replacement shipped next business day, on-site install within 48 hours.
Water Leak Detected
Instant push notification + email. Dashboard shows exact sensor location. If you don't acknowledge within 15 minutes, we call you directly. We can help coordinate contractor dispatch if needed.
Security Concern
Suspected unauthorized access? Call immediately. We freeze access logs for evidence, review entry history, and help coordinate with authorities if needed. All access data retained for 90 days minimum.
Installation Partners
We work closely with trusted contractors to deliver a complete solution—from electrical work to network infrastructure.
General Contracting
Arodis General Construction
arodisgeneralconstruction.com
Electrical, mounting, custom builds, and structural work. General Contractor for residential and commercial projects.
Network & Hardware
Diffraction Cloud
diffraction.cloud
Ubiquiti specialists for enterprise networking. PoE runs, rack setup, structured cabling, and wireless deployments.
What We Support
We fully service systems built with Somni-recommended hardware installed by our contractor partners. This ensures everything is installed correctly and we can troubleshoot effectively.
Bring your own device? We can often integrate existing smart devices, but we don't guarantee support for hardware we didn't specify. If an unsupported device causes issues, the fix may be replacing it with a supported alternative.
Hardware & Replacement
What You Own
- • All equipment (quoted separately, yours to keep forever)
- • All smart devices and sensors
- • Network equipment
- • All configuration and data
If Hardware Fails
- • Year 1: We replace at no charge (covered by manufacturer warranty)
- • Year 2+: You pay for replacement hardware (typically $200-400 for mini PC), we handle setup at no extra charge
- • Timeline: Replacement shipped next business day, installed within 48 hours
How to Reach Us
Primary Contact
- • Email: support@somni-lab.io (all tiers)
- • Phone/Text: Direct line provided at onboarding (Priority Care)
- • Dashboard: Submit requests directly from your Somni dashboard
If You Can't Reach Us
- • Email emergency@somni-lab.io — monitored separately
- • Voicemail checked within 2 hours during business hours
- • For true emergencies (locked out, water leak), we have alerts configured for immediate response
Q1 2026 clients receive direct founder involvement. As we grow, founding clients maintain priority support.
Our Commitment
30-Day Check-In: After your system goes live, we schedule a call to make sure everything is working as expected. If something isn't right, we fix it — included in your setup.
No Surprises: If we ever need to do work that would cost extra, we tell you first and get approval. No surprise bills.
You Own Everything: Cancel anytime. Your system keeps working. Your data stays with you. We'll even help transition to self-management or another provider if you want.
90-Day "It Just Works" Guarantee
Use your system for 90 days. If it doesn't deliver, we'll fix it or refund your setup fee.
See full guarantee details →Ready to Get Started?
Limited to 3 clients for Q1 2026 to ensure exceptional service quality. Chicagoland area.
+ No obligation
+ Free discovery call
+ Start with foundation ($500) or go all-in